Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PSPTIS608A Mapping and Delivery Guide
Interpret through communication media

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency PSPTIS608A - Interpret through communication media
Description This unit describes the outcomes required to use technology to support interpreting in visual or physical isolation. The unit addresses awareness of the technology available for interpreting situations, the potential impact of the technology on the interpreting assignment and its outcomes and the management skills required to adjust delivery to take account of the constraints and advantages of the technology.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to all consecutive and simultaneous interpreting in dialogue settings and may have applications for interpreting for people in remote, interstate and international locations via telephone, video conferencing, call centre or conference call, internet modes of delivery and TTY.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field Translating and Interpreting.
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare environment and participants.
  • Prepare resources appropriate to communication medium and make necessary environmental adjustments.
  • Consult technical support staff to establish equipment conditions and access to become familiar with specific technology.
  • Undertake technical management and confirm the process and purpose of the assignment.
  • Seek information about people and context and identify issues which may affect the process or outcomes and take necessary action to address problems.
       
Element: Adapt delivery to equipment.
  • Effect introductions and confirm process of interpreting by telephone or video link and relevant roles and conditions.
  • Adjust volume and position of equipment for audibility or visibility and adjust delivery to be heard or seen.
  • Identify and use terms of address appropriate to the medium.
  • Identify physical challenges posed by the communication medium and make recommendations to address them.
  • Act assertively to address technological. problems.
       
Element: Manage discourse.
  • Adapt delivery to physical requirements and constraints of the technology.
  • Use open strategies to manage communication flow in a culturally appropriate manner
  • Use a range of strategies to adjust and adapt to rapidly changing subjects and context matters, dialects and regional variations and register.Take notes to support retention and recall and seek clarification or repetition when necessary.
  • Use overt strategies to manage communication breakdown.
  • Monitor occupational health and safety issues arising from using communication equipment and take preventative action.
       
Element: Evaluate delivery
  • Evaluate appropriateness of technology chosen.
  • Evaluate own adaptation of delivery to the technology.
       
Element: Prepare environment and participants
  • Prepare resources appropriate to communication medium and make necessary environmental adjustments.
  • Consult technical support staff to establish equipment conditions and access to become familiar with specific technology.
  • Undertake technical management and confirm the process and purpose of the assignment.
  • Seek information about people and context and identify issues which may affect the process or outcomes and take necessary action to address problems.
       
Element: Adapt delivery to equipment
  • Effect introductions and confirm process of interpreting by telephone or video link and relevant roles and conditions.
  • Adjust volume and position of equipment for audibility or visibility and adjust delivery to be heard or seen.
  • Identify and use terms of address appropriate to the medium.
  • Identify physical challenges posed by the communication medium and make recommendations to address them.
  • Act assertively to address technological. problems.
       
Element: Manage discourse
  • Adapt delivery to physical requirements and constraints of the technology.
  • Use open strategies to manage communication flow in a culturally appropriate manner
  • Use a range of strategies to adjust and adapt to rapidly changing subjects and context matters, dialects and regional variations and register.Take notes to support retention and recall and seek clarification or repetition when necessary.
  • Use overt strategies to manage communication breakdown.
  • Monitor occupational health and safety issues arising from using communication equipment and take preventative action.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms the ability to use technology to support interpreting in visual or physical isolation, including:

collaborating with clients and technical experts to ensure effective use of the technology

familiarity with the range of technology available and techniques for their use

identifying and addressing technical needs and problems

sourcing relevant assignment-specific information

adjusting delivery to take account of the constraints and advantages of the technology

using a range of strategies and resources to facilitate communication flow and support retention

adapting delivery to a range of assignment challenges

Context of and specific resources for assessment

Evidence for assessment of this unit of competency will make use of scenarios, case studies, experiences and, where possible, examples of interactions with colleagues and clients which illustrate a range of skills and strategies for using communication media to support interpreting.

Resources for assessment include:

a range of assignments or scenarios demonstrating the use of communications technology

using a variety of equipment and communications technology

examples of preparation in a range of subject and cultural contexts

In addition to practical skills demonstration in a simulated interpreting situation, evidence for assessment may be gathered to demonstrate a range of experiences in interpreting using communication media. Evidence could include examples of negotiations with clients and participant expectations..

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to:

assess the suitability of the medium and adapt for specific assignments

identify and address limitations in technology and the impact on interpreting

communication skills to:

negotiate technology and communication requirements with clients

discuss and resolve OHS issues, including breaks, seating, physical and vicarious trauma

inform and educate parties on interpreting protocols and expectations related to using technology and distance media

advise of equipment or transmission failure and request remedies

initiative and enterprise skills to adapt practices to communication media and seek assistance to address problems

language skills to:

achieve effective message transfer and performance given the applications of communication media

adapt to language variations, dialects and register

project voice and speak or sign fluently and clearly

learning skills to expand capabilities in new communications media

literacy skills to:

access and use information and instructions related to communication media

research information on communication media and its limitations and advantages

organisational skills to:

optimise the benefits of communications media for remotely located parties

meet professional obligations and assignment undertakings

problem-solving skills to:

develop strategies for addressing limitations of communications media

manage communication breakdown, including withdrawal from assignment

self-management skills to:

ensure suitable work environment, including adequate light, physical comfort and ergonomic work practices

undertake skills development in the use of communication media for interpreting

technical skills to use communication media effectively

discourse management skills to ensure that communication is effective and meets clients' needs

Required knowledge

suitability and limitations of communications media and applications for interpreting

OHS practices and procedures in relation to using communication equipment

source and target languages to the level required for assignments using communication media

area and culture-specific knowledge relevant to subject and client context of assignment

tools and equipment relevant to assignments using communications media

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Resources may include:

note-taking tools

glossaries

dictionaries

information and references about parties and communication purpose

Communication medium may include:

standard telephone

dual handset phone

hands free phone

TTY

conference phone

video equipment for video link

microphone

internet connections and relevant software

wireless microphones and headsets

Environmental adjustments may refer to:

noise and visual distractions

privacy and potential interruptions

conference call conditions

call-waiting

checking availability and working condition of required equipment

seating and positioning

comfort and safety issues

visual aids and additional resources and information.

Technical management may include:

checking operation and condition of equipment

ensuring familiarity with equipment operating instructions

accessing technical support

anticipating and managing equipment breakdown

requesting alternative equipment or physical space

Information about people and context may include:

purpose of assignment and client requirements

parties involved and present

names, gender, age, titles of parties

location of parties

time at locations

physical aspects and relevant conditions at locations

need for visual references

special communication needs of parties

nature of assignment and related issues

Necessary action may include:

access to reference material

adjusting issues of audibility, visibility and ambient noise

choice of direct and indirect speech

clarification of protocols

clarifications relating to remote locations

clarifying roles

direct questions to parties

directions on use of handsets

asserting control of discourse

managing lack of visual contact

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Prepare resources appropriate to communication medium and make necessary environmental adjustments. 
Consult technical support staff to establish equipment conditions and access to become familiar with specific technology. 
Undertake technical management and confirm the process and purpose of the assignment. 
Seek information about people and context and identify issues which may affect the process or outcomes and take necessary action to address problems. 
Effect introductions and confirm process of interpreting by telephone or video link and relevant roles and conditions. 
Adjust volume and position of equipment for audibility or visibility and adjust delivery to be heard or seen. 
Identify and use terms of address appropriate to the medium. 
Identify physical challenges posed by the communication medium and make recommendations to address them. 
Act assertively to address technological. problems. 
Adapt delivery to physical requirements and constraints of the technology. 
Use open strategies to manage communication flow in a culturally appropriate manner 
Use a range of strategies to adjust and adapt to rapidly changing subjects and context matters, dialects and regional variations and register.Take notes to support retention and recall and seek clarification or repetition when necessary. 
Use overt strategies to manage communication breakdown. 
Monitor occupational health and safety issues arising from using communication equipment and take preventative action. 
Evaluate appropriateness of technology chosen. 
Evaluate own adaptation of delivery to the technology. 
Prepare resources appropriate to communication medium and make necessary environmental adjustments. 
Consult technical support staff to establish equipment conditions and access to become familiar with specific technology. 
Undertake technical management and confirm the process and purpose of the assignment. 
Seek information about people and context and identify issues which may affect the process or outcomes and take necessary action to address problems. 
Effect introductions and confirm process of interpreting by telephone or video link and relevant roles and conditions. 
Adjust volume and position of equipment for audibility or visibility and adjust delivery to be heard or seen. 
Identify and use terms of address appropriate to the medium. 
Identify physical challenges posed by the communication medium and make recommendations to address them. 
Act assertively to address technological. problems. 
Adapt delivery to physical requirements and constraints of the technology. 
Use open strategies to manage communication flow in a culturally appropriate manner 
Use a range of strategies to adjust and adapt to rapidly changing subjects and context matters, dialects and regional variations and register.Take notes to support retention and recall and seek clarification or repetition when necessary. 
Use overt strategies to manage communication breakdown. 
Monitor occupational health and safety issues arising from using communication equipment and take preventative action. 

Forms

Assessment Cover Sheet

PSPTIS608A - Interpret through communication media
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPTIS608A - Interpret through communication media

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: